Terms & Conditions

The following terms and conditions, together with:

  • our Global Payment Information Policy (accessible here);
  • our Global Privacy Policy/Your Privacy Rights (accessible here);
  • our Global Cookies/Ad Choices Policy (accessible here);

(the “Terms”)

govern: (i)  your use of michaelkors.global (or any subdomains thereof), or one of our other websites, applications or other services from which you are accessing these Terms (each referred to herein as a “Site,” and collectively, the “Sites”) (the “Terms of Use”); and (ii) the offer and sale of products (hereafter referred to as “Products”) on our Site (the “Terms of Sale”).

In these Terms, “Company,” “we” or “us” means Michael Kors (Switzerland) GmbH together with its corporate parent, subsidiary and affiliated entities worldwide, and further details about us are set out in Section 1 below and or “Global-E” (as relevant). Your contractual party for the purchase of Products on michaelkors.global is Global-E U.K. Limited (“Global-E”). Your contractual party for use of the Site is the Site Operator Michael Kors (Switzerland) GmbH.

These Terms might change from time to time, so please review them each time prior to accepting them and making a purchase. We will always post the most up-to date version of these Terms on the Site and display the "Last Updated" date to reflect the date of the changes. The Terms in force at the time you use the Site and/or place your order will govern your purchase and the Terms are fully downloadable on our Site and you will have access to the Terms at any time after placing your order. Any subsequent change(s) will only affect future use or future orders that you will submit after the amended Terms come into force.

By placing an order for any product or otherwise accessing or using the Site and clicking to agree to these Terms on the Site (including by way of ticking the applicable tick box as relevant), or by otherwise completing the applicable order transaction process on a Site, you accept and agree with these Terms. If you do not agree to these Terms, you will not be able to purchase any products through the Sites and you must not access or use the Sites.

TABLE OF CONTENTS (click on one of the links below to jump ahead to that section):

A. TERMS OF USE

  1. Information about Us
  2. Our Proprietary Rights
  3. Limited License
  4. Trade Marks
  5. User Accounts
  6. Submitted Materials
  7. Rules of Conduct
  8. Public Forums
  9. Right to Monitor and Editorial Control
  10. Linking to the Sites
  11. Third-Party Websites
  12. Promotions
  13. Jurisdictional Issues
  14. Access to the Sites
  15. Accessibility

B. TERMS OF SALE

  1. Orders
  2. Pricing and Other Errors
  3. Delivery and Acceptance of Products
  4. Warranty and Repairs
  5. Cancellation and Withdrawal Rights
  6. Returns and Exchanges
  7. Our responsibility to compensate for losses
  8. Governing Law
  9. Miscellaneous Terms
  10. Contact Us

A. TERMS OF USE

1. Information about Us

This Site is operated by Michael Kors (Switzerland) GmbH, via Cantonale 18, 6928 Manno, Switzerland.

Global-E U.K. Limited (“Global-E”) is a company registered in England and Wales (company registration number 08632376) whose registered office is at 45 Leather Lane, London, England, EC1N 7TJ.

Global-E is our international sales facilitation and fulfilment partner and will be the company that you contract with for any purchase of Products or services from the Site. Global-E will take your payment and approved carriers will deliver your orders.

The destinations to which we currently ship Products purchased on michaelkors.global are as follows: Australia, Azerbaijan, Bahrain, Bulgaria, Croatia, Cyprus, Egypt, Estonia, Ghana, Greece, Hong Kong, India, Indonesia, Israel, Kazakhstan, Kuwait, Lebanon, Macao, Malaysia, Malta, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Slovak Republic, Slovenia, Singapore, South Africa, Taiwan, Thailand, Turkey, UAE, Ukraine and Vietnam. This list may be updated from time to time.

2. Our Proprietary Rights

Except for your Submitted Materials (as defined in Section 6 below), we and our licensors own, solely and exclusively, all rights, title and interest (including, without limitation, copyright) in and to the Sites, all the content (including, but not limited to, all audio, photographs, images, illustrations, renderings, drawings, Webcasts, RSS feeds, podcasts, other services, graphics, logos, games, widgets, gadgets, applets, other distributable applications, other visuals, video, copy and software), code, data and other materials thereon (collectively, the “Site Content”), the look and feel, design and organisation of the Sites, and the compilation and organisation of the Site Content, including but not limited to any copy right, author’s rights, trade mark rights, patent rights, database rights, moral rights, sui generis rights and other intellectual property and proprietary rights therein. Your use of the Site does not grant to you ownership or title of, in or to any Site Content or any other part of the Site, nor does it grant you any license to use or display the same except as expressly permitted herein.

3. Limited Licence

Subject to these Terms, we grant to you a personal, non-exclusive, non-transferable, limited license to access, view, use and display the Sites and Site Content on your computer or other devices, provided that you comply fully with these Terms. The Sites and Site Content are for your personal, educational and non-commercial use only. No part of the Sites or Site Content (or any of our Products advertised or sold on the Site) may be copied, reproduced, republished, exploited, downloaded, uploaded, posted, transmitted, modified, derived, exploited, distributed or used in any manner whatsoever, without our prior written consent or that of the applicable rights owner, except for limited personal, non-commercial or educational purposes and any other limits as permitted by these Terms and/or applicable law.

4. Trade Marks

The trade marks, logos, service marks and trade names displayed on the Sites or as part of the Site Content (including, without limitation, MICHAEL KORS, MICHAEL MICHAEL KORS, and MK MICHAEL KORS) are registered and unregistered trade marks of the Company and other persons (collectively, the “Trade Marks”), and may not be used unless expressly authorized by the applicable Trade Mark owner. Nothing contained on the Site should be construed as granting, expressly, by implication, estoppel, or otherwise any license or right to use any Trade Mark displayed on the Sites or as part of the Site Content, without our written permission or that of the applicable third-party rights holder.

5. User Accounts

Using certain features on the Site may require creating an account and submitting personal information. The Site’s information collection and use policies are set forth in our Privacy Policy and Cookies Policy. You agree to provide only true, accurate, current and complete information. You are responsible for maintaining the confidentiality of your account details (including any passwords), and you accept all responsibility for any and all information and all activities that occur under your account ; however, we do not exclude responsibility for security issues attributable to us. We have the right to suspend or terminate your account if we reasonably believe that you have failed to comply with these Terms or to restrict your access to all or part of the Site in accordance with Section 14, unless we are at fault.

6. Submitted Materials

Unless specifically requested, we neither solicit nor wish to receive any confidential, secret or proprietary information or other material from you. We will not treat any information, proposals, requests, creative works, pictures, photographs, documents, letters, demos, ideas, know-how, suggestions, concepts, methods, systems, designs, drawings, renderings, plans, techniques, comments, criticisms, reports, reviews, ratings, feedback or other materials submitted or transmitted through the Site in any manner, including, but not limited to, through the “Contact Us” section (collectively, “Submitted Materials”) as confidential, secret or proprietary and may be used by us in any manner consistent with these Terms and our Privacy Policy.

By submitting, uploading, posting or sending Submitted Materials to, on or through the Sites, you: (A) confirm and warrant that: (i) the information provided in the Submitted Materials is true and accurate; and (ii) in relation to any comments, criticisms, reports, reviews, ratings or other similar feedback provided on the Site in relation to any goods, has not been provided as a result of any commission of incentivisation and represents your genuine opinion and experience of the Products in question; (B) confirm, warrant and are responsible that either (i) your Submitted Materials are owned by you and do not belong to another person; or (ii) that you have the necessary licences, rights, consents and permissions to use such Submitted Materials and submit them to the Sites for our use, in accordance with these Terms and with any purposes that may be described on the Sites; and (C) to the fullest extent permitted by law, grant to us (and our affiliates) a royalty-free, unrestricted, worldwide, non-exclusive and fully transferable, assignable and sub-licensable right and licence, for the maximum duration permitted by applicable laws, to use, copy, reproduce, modify, store, adapt, publish, translate, create derivative works from, distribute, perform, display, make, exploit, sell, export or incorporate such Submitted Materials (in whole or in part) in other works (including, without limitation, the Sites), Products or services, in any form, media, or technology now known or later developed.

We are not responsible for maintaining any Submitted Material that you provide. You confirm that your Submitted Materials comply with these Terms, and you agree to keep all necessary supporting documentation, and to make such records available to us upon our request.

7. Rules of Conduct

While accessing or using the Sites, the Site Content and the various other features available on the Site (such as the Forums), you shall not:

  • violate any law, rule or regulation;
  • violate the security of the Sites, or obtain or attempt to gain unauthorized access to the Sites, Site Content, computer systems or networks connected to any server associated with the Sites or the Site Content. By breaching this provision, you may be committing a criminal offence. In such a case, we will report any such conduct to relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them;
  • impersonate any person or entity whether actual or fictitious, including anyone from the Sites or the Company, or misrepresent your affiliation with any other person or entity;
  • stalk, harass or harm another user;
  • insert your own or a third party’s advertising, branding or other promotional content (including, without limitation, hyperlinks) into any of the Site Content or services on any Site, or into any of your Submitted Materials that you may submit to any Forum or any other areas of the Sites;
  • use, upload, post, publish, transmit, distribute, reproduce, or in any way exploit any part of the Sites or any Site Content for any commercial or promotional purposes (other than as expressly permitted in a signed writing by the provider of such information or other materials), or contact any other user of the Sites for commercial or promotional purposes, or offer to buy or sell any product or service through your activities on the Sites or in a Forum;
  • alter, edit, delete, remove, fail to display, otherwise change the meaning or appearance of, or repurpose any of the Site Content, including, without limitation, any trade marks, trade names, logos, service marks, promotional taglines, or any other proprietary content or proprietary rights notices included therein or thereon;
  • engage in spidering, “screen scraping,” “database scraping,” harvesting of email addresses or other personal information, or any other automatic or unauthorized means of accessing, logging-in or registering on the Sites, or obtaining lists of users or other information through the Sites, including, without limitation, any information residing on any server or database connected to the Sites;
  • use the Site or its features in any manner that could interrupt, damage, disable, overburden or impair the Site or such features, or interfere with any other party's use and enjoyment of the Sites, including, without limitation, sending a mass unsolicited message or unauthorized advertising or commercial communications, or “flooding” servers with requests;
  • circumvent, reverse engineer, decrypt, or otherwise alter or interfere (or attempt, encourage or support anyone else’s attempt to do any of the foregoing) with the Sites or its services or any software on the Sites beyond the extent permitted by law;
  • frame or otherwise portray any third-party sites or content in any manner that would constitute or could be interpreted as an endorsement or sponsorship by us of any third-party site, content, information or other materials, or in any manner that would violate the terms and conditions of any such third-party sites;
  • upload, post, transmit, distribute or otherwise publish to, on or through the Sites, any information, content or materials which are false (including statements or materials that constitute or contain false or misleading indications of origin, endorsements, or statements of fact), fraudulent, misleading, unlawful, threatening, abusive, harassing, hateful, racially, ethnically or otherwise objectionable, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit or indecent, including without limitation, any material which constitutes, or encourages conduct that would constitute, a criminal offense, give rise to civil liability or otherwise violate any local, state, national or international law;
  • use the Sites or the Site Content to or in any other manner, violate, plagiarize or infringe the rights of third parties, including without limitation, copyright, author’s right, trademark, trade secret, confidentiality, contract, patent, rights of privacy or rights of publicity or any other proprietary or legal right;
  • upload, post, publish, distribute or otherwise transmit any information or material which constitutes or contains a virus, spyware, or other harmful component, or which contains any embedded links, advertising, chain letters or pyramid schemes of any kind; or
  • use the Sites or its services (or any Site Content), in whole or in part, for any purpose that is prohibited by any applicable law or regulation, or to facilitate the violation of any applicable law or regulation.

8. Public Forums

The Sites may include certain features allowing users to communicate with each other or the general public (such as messaging services, chat services, bulletin boards, message boards, ratings and reviews, blogs and other similar forums, areas and services) (collectively, the “Forums”). These Terms apply to your use of the Forums. Given the open nature of the Internet, you should be careful and selective about the information you disclose in the Forums and on the Sites and, in particular, you should not disclose any sensitive, personally identifiable, proprietary or confidential information. The Rules of Conduct set forth in section 7 are fully applicable to the Forums.

9. Right to Monitor and Editorial Control

We may (but have no obligation to) monitor or review Submitted Materials. We neither sponsor, endorse, control, nor bear responsibility for any such materials. However, subject to our Privacy Policy, we may disclose any information or materials to third parties, including as necessary to satisfy any law, regulation, police, judicial or government request. We may edit, refuse to post or remove without notice any content, in whole or in part, which violate these Terms, or applicable law, which in our sole discretion are objectionable. Using the Sites may expose you to content that may be offensive, indecent, or objectionable to you, and we are not liable for such content. We will not be responsible for, or liable to any third party, for the content or accuracy of content posted by you and/or any Submitted Materials available on the Sites, except where we are at fault.

10. Linking to the Sites

Except as set out in Section 7, you may link to the home pages of the Sites provided you do so in a way that is fair and does not damage or take advantage of our reputation. You agree that:

  1. if you include a link from any other website to the Site, such link shall open in a new browser window and shall link to the home page of the Site;
  2. you are not permitted to link directly to any image hosted on the Sites, such as using an “in-line” or “deep linking” linking method, including to cause the image to be displayed on another website; and
  3. you may not link from any other website to a Site in any manner such that it or any of its pages is “framed,” surrounded or obfuscated by any third-party content, materials or branding.

We may, in our sole discretion, insist that any link to a Site be discontinued, and we may revoke your right to link to the Sites.

11. Third-Party Websites

You may be able to link (through various methods including hyperlinks, clickable images or words, banners and widgets) from the Sites to third-party websites, applications and services, and third-party websites may link to the Site (“Linked Sites”). To the fullest extent permissible by applicable law, you agree that, except where we are at fault, we have no responsibility for any information, content, advertising, Products, services or other materials on any Linked Sites, and that links to Linked Sites do not necessarily constitute an endorsement, approval or sponsorship thereof by us. To the fullest extent permissible by applicable law, except where we are at fault, we disclaim all responsibility for any viruses or malicious code that may appear on any Linked Sites, for the accuracy of any of the information they provide and for any goods or services provided by or purchased from such Linked Sites. If you rely on any Linked Site, you do so at your own risk and assume all resulting responsibilities and consequences.

12. Promotions

The Site may contain sweepstakes, contests or other promotions requiring you to send materials or information to us (and sometimes others). Such sweepstakes, contests or promotions may be governed by a separate set of rules, policies and terms, which will be displayed on the Site and notified to you before you participate. It is your responsibility to read such rules, policies and terms to determine whether you can participate, register and comply.

10% Off Welcome Promotion

*Receive 10% off your full-price purchase on the official Michael Kors Website when you sign up for marketing emails. Sale/Promotion merchandise, gift cards, fragrance, Michael Kors Collection, sunglasses, jewelry, Watch Hunger Stop products or Michael Kors Access products are excluded (collectively, "Excluded Products"). No adjustments to prior purchases. Enter the promotion code at time of checkout in order to redeem offer online. Valid for one-time use. Cannot be redeemed or exchanged for cash. Cannot be combined with other offers, promotions or discounts. Michael Kors reserves the right to make changes to the offer or withdraw the offer at any time.

20% Off Birthday Promotion

*Receive 20% off your next full-price purchase in all Michael Kors Lifestyle & Collection stores and the official Michael Kors Website. Offer valid on eligible online. Offer not valid toward the purchase of sale / promotion merchandise, gift cards, fragrance, Michael Kors Collection, sunglasses, jewelry, Watch Hunger Stop products or Michael Kors Access products (collectively, "Excluded Products"). No adjustments to prior purchases. Enter the promotion code at time of checkout in order to redeem offer online, or scan barcode in store. Valid for one-time use. Cannot be redeemed or exchanged for cash. Cannot be combined with other offers, promotions or discounts. Michael Kors reserves the right to make changes to the offer or withdraw the offer at any time.

13. Jurisdictional Issues

The Site is intended for visitors located in the countries listed in Section 1. Nevertheless, customers from other EU Member States or Switzerland may order via the Site under terms and conditions set out on the Site. We generally control and operate the Site from our offices in the United Kingdom and the United States. Software from the Site is subject to U.S. export controls and other local applicable laws. No software from the Site may be downloaded or otherwise exported or re-exported (i) into (or to a national or resident of) any country to which the United States or other applicable local government has embargoed goods; or (ii) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals, or the U.S. Commerce Department's Table of Deny Orders, any equivalent list maintained by a local government; or (iii) in any other manner that violates U.S. or applicable local law. By downloading or using any such software, you represent and warrant that you are not located in, under the control of, or a national or resident of, any such country or on any such list.

14. Access to the Sites

Access to our Sites is provided on a temporary basis. We may terminate, change, suspend, restrict or discontinue your access to and/or the operation of any aspect of the Sites at any time, for any reasonable reason without notice or liability (including if for example: we reasonably believe that you are in breach of these Terms and unable to cure such breach or if we need to perform maintenance on the Site; or in the event of fraudulent actions or attempted fraud and theft; or in case of purchases in excessively large numbers over the course of a single day and/or several days that suggest an intention to resell and/or make a profit through the purchases of our products; or suspected registration of a new account by a previously suspended customer). You are responsible for making all arrangements necessary for you to have access to our Sites.

15. Accessibility

Michael Kors is committed to providing a customer experience which is inclusive and open to all. We foster an inclusive environment where customers of diverse backgrounds are respected, valued and celebrated. As we continue to take action to drive positive change, we seek to provide a website that is accessible to the widest possible audience. To accomplish this, Michael Kors is committed to its website being designed, developed, and operated in material conformance with generally-recognized and accepted guidelines and/or standards for website accessibility, being the World Wide Web Consortium's Web Content Accessibility Guidelines ("WCAG"). We are partnering with Audio Eye, a third party provider of Web Accessibility testing and monitoring, to continue to improve the accessibility and usability of our Website. As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye® Digital Accessibility Platform and through other manual remediation measures. If you have any questions, feedback or require additional information about the accessibility of our Website please contact Customer Services. If you encounter an accessibility issue, please specify the specific web page/URL and nature of the issue in your communication to us and we will seek to evaluate and address your concerns in an appropriate way.


B. TERMS OF SALE

16. Orders

The information about the Products and their prices that is displayed on the Site does not represent an offer by us but rather an invitation to offer.

You may order Products from a Site only if you are 18 years old or older and if you order them for personal use. No order can be placed by dealers, resellers, distributors or any other unauthorized party. After placing an order, you will receive an e-mail from Global-E acknowledging that we have received your order and containing an order reference number and details of the Product(s) you have ordered (“Order Acknowledgment”). The Order Acknowledgment is acknowledgment that we have received your order and does not mean your order has been accepted by us. NOTE: The seller on record for all contracts for the purchase and sale of goods from the Site is Global-E. Global-E will take your payment and carriers approved by Global-E will deliver your orders.

In the event that we reject, or otherwise make a change to your order for a valid reason, we will contact you using the email and/or billing address/phone number provided at the time the order was made and inform you about the rejection, which may be accompanied by a new offer. Additionally, we may limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors or any other unauthorized party. Your bank or credit card will not be charged if your order is rejected and the amount you are charged will be proportionally reduced if we limit the quantities in your order.

16.1 Confirmation.

We will only accept your order when we send you an e-mail confirming that the Product has been dispatched (“Shipping Confirmation”). Therefore, the contract between you and Global-E will only be formed when the Shipping Confirmation is sent to you via email. The contract will relate only to those Products whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipping Confirmation. Title and risk to the Products will pass to you on delivery of the order to your nominated address, safe place, neighbour or as specified by you to our delivery provider.

16.2 Price & Payment.

Payment is taken and processed by and through our international sales facilitation and fulfilment partner, Global-E. You agree to pay in full the prices for your purchases in accordance with the Payment Information Policy. The types of payment accepted by Global-E for orders placed through the Sites, as well as any additional details with respect to certain payment types, are set out in the Sites’ Payment Information Policy.

The price of the Products will be as quoted on the Sites from time to time and include VAT (where applicable) at the rate applicable in the country of delivery on the day on which you place your order on the Site. Global-E reserves the right to update such rates regularly at its sole discretion, and you acknowledge that such updates may affect product pricing on the Sites. The price quoted on the Sites for Products excludes shipping charges which are quoted separately on the Sites and notified to you before your order is confirmed. However, the final price of the transaction, including all the costs, will be communicated to you in your order summary before placing your order.

Prices displayed on the Site are quoted in the applicable local currency for the country of delivery. If paying in a different currency to your bank account, your bank may charge for currency conversion. Prices for a Product (including sales) may vary between the Site and stores or between geographies.

If you place an order on the Site, then you acknowledge and agree that: (i) Global-E or one of their third party payment processors will charge you through the payment method you have selected for your order and such other amounts that may accrue in connection with the order; (ii) that you will provide valid and current information for (a) yourself and (b) if applicable, another person, but only if you have first obtained their express consent to do so; (iii) that Global-E may use tools, software or services of payment processors to process transactions on their behalf; (iv) you may be charged additional fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your bank or credit/debit card issuer. These additional fees or surcharges are not our or Global-e’s charges or fees and neither we nor Global-e have control over this or any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank or credit/debit card issuer. Neither we nor Global-e have any way of knowing in advance whether you will be charged such fees or surcharges, as each bank and credit/debit card issuer has its own policy, and our and Global-e’s commitment is to acquire the amount set at checkout in your local currency; and (v) if your payment is not received by Global-E for any reason from your card issuer, you agree to promptly pay all amounts due upon request and using the method that Global-E reasonably prescribes.

Global-E may contract with a local licensed customs broker at your destination, in which case, by placing an order through the Site, you authorize the applicable customs broker to act as your agent to: (a) conduct transactions with the local customs authority, (b) execute related documents on your behalf in connection with the import of goods in your order, (c) facilitate your payment of applicable taxes; and (d) if applicable, return such products to Company (subject to these Terms) and (if applicable) handle the associated reimbursement claim for taxes paid. You acknowledge that, in the case of a return of Products under these Terms, Global-E may, if in accordance with these Terms, reimburse and refund you for the cost of the Products, but not the import charges, which may or may not be reimbursable by the relevant authority. If Global-E is able to obtain on your behalf reimbursement of taxes paid on orders, any such reimbursement will be paid by the applicable tax authority to the customs broker, and then Global-E will reimburse such amounts directly to you if and to the extent, and only after, Global-E receives such amounts from the customs broker.

You may have to pay import duties and taxes, which are levied once a shipment reaches your destination. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from destination to destination. We recommend you contact your local customs office for further information.

16.3 Product availability.

Product availability on the Site is not guaranteed as Products may be low in stock or out of stock when you place an order. If a Product is not available, we may reject your order. In such a case, we will communicate it to you using the email and/or billing address/phone number provided at the time the order was made.

17. Pricing and Other Errors

We have made every effort to display as accurately as possible the colors and features of our Products on the Sites. However, the particular technical specifications, displays and settings of your electronic device could affect the accuracy of the display. From time to time, information on the Site might contain typographical or visual errors, inaccuracies, or omissions that may relate to product descriptions, pricing or availability.

18. Delivery and Acceptance of Products

We may use third party companies for order confirmation and delivery notification purposes. These third parties may require an address and phone number as part of the order and delivery process, and the phone number may be used by the third party company in case of difficulty in locating the delivery address and in order to notify you of an expected delivery time or update to your delivery. By placing an order and expressly agreeing to these Terms at such time, you acknowledge that disclosure of this information to such third party companies is necessary for these order confirmation and delivery notification purposes only in accordance with our Privacy Policy. In this Section of the Terms, "we" also includes Global-E and the third party companies that we and Global-E use for delivery, order confirmation and delivery notification purposes.

We provide various options for the delivery of Products as described in our Shipping and Delivery Policy. The Products will be delivered within 30 days from when the Shipping Confirmation is sent to you by e-mail. For your convenience, you can track your order at any time online with our Order Status page. Simply provide your email address and order number to track your order or you can click on the tracking link included in your Shipping Confirmation email. You can also contact our customer service team using the contact details in Section 25.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. Due to varying item availability, multiple items in a single order may be shipped separately. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number. For orders with multiple packages, the package shipped first will bear the total shipping charges (if any).

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, Michael Kors and Global-E have the right to stop or cease to fulfil the order at any time, including after dispatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that Michael Kors and Global-E shall not incur any liability in such circumstances.

Please note international shipments may be subject to cross-border inspections by customs authorities.


COLLECT IN STORE

We are not presently able to offer the ability to pick up your online order in a Michael Kors store. If you wish to make a purchase in one of our stores, please use the Store Locator on our site to find a store near you. You can use the “Locate In Store” button on each product detail page to check the availability of an item in one of our stores.

Note that the “Locate In Store” tool on our website provides only an approximation of item availability and does not represent actual inventory information. It is therefore possible that items that appear to be “In Stock” in the “Locate In Store” tool may, in fact, be out-of-stock in the store. We suggest that you contact your local store directly for the most accurate information.

DELIVERY RESTRICTIONS

Please note that we do not ship orders placed on michaelkors.global to addresses outside of the destinations listed in Section 1. You may place an order for Products from outside these destinations, but this order must be for delivery to an address in a listed destination. If you would like to purchase a Product for delivery in another destination to which we currently ship orders via one of our other websites, please order your product through the Michael Kors website that is set up to ship to that destination.

19. Warranty and Repairs

The Product(s) which you have purchased from the Site are covered by statutory warranty under applicable law and Michael Kors will honour these statutory legal rights with regards to non-conformity. These statutory legal rights are not affected by your right of cancellation, withdrawal, return and refund or anything else in these Terms.

If you find an issue with your Product within the applicable statutory warranty period, please contact our customer service team using the contact details in Section 25 who will be able to advise you.

You are responsible for complying with any safety warnings and precautions that accompany the Product. If you are not comfortable with using the Product after reading the safety warnings, you must return the Product in accordance with Section 21. To the fullest extent permissible by applicable law, we are not responsible for (i) your failure to follow safety warnings, precautions or any other instructions provided with the Product, (ii) your negligence in use of the Product, or (iii) your intentional misuse of the Product.

20. Cancellation and Withdrawal Rights

You have a legal right to cancel/withdraw an order if you change your mind for any reason and without justification during the period set out below, subject to certain conditions. If during this relevant period you do not want to receive or keep a Product for any reason, you can notify us of your decision to cancel the order and receive a refund. The right to cancel/withdraw an order applies to cases where (i) no purchase contract has yet been concluded (i.e. you have received the Order Acknowledgment); (ii) a purchase contract has been concluded (i.e. you have already received the Shipping Confirmation) but the Products have not yet been received by you and (iii) a purchase contract has been concluded (i.e. you have already received the Shipping Confirmation) and the Products have already been received by you.

The withdrawal period is 30 days and starts on either one of the following four dates:

  1. the date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products;
  2. in the case of a contract relating to multiple Products ordered by you in one uniform order and delivered separately: the date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product;
  3. in the case of a contract relating to delivery of a Product consisting of multiple partial shipments or pieces: the date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last partial shipment or piece; or
  4. in the case of a contract for regular delivery of Products during a defined period of time: the date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first Product.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal or contact our customer service team using the contact details set out in Section 25 before the withdrawal period has expired.

To exercise your right of withdrawal you must inform our customer service team by email at europe.customerservice@michaelkors.com or by contacting us using the contact details set out in Section 25 by an unequivocal declaration (e.g. by a letter sent by telephone or email) of your decision to withdraw from the contract. You may complete the Cancellation Form online or email at europe.customerservice@michaelkors.com the below withdrawal/cancellation form, which is not mandatory. If you are emailing us or writing to us please include your order number to help us to identify it. This is not mandatory but facilitates the work for us.

If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay, and in any event not later than 14 days after the day we have been informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement.

All refunds will be given by Global-E.

We may withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever is earlier.

You shall send the Products back without undue delay and in any event at the latest within 30 days from the day on which you communicate the withdrawal from this contract to us. The deadline is met, if you dispatch the Products before the period of 30 days has expired.

We will bear the cost of returning the Products, if you follow the instructions set out below. Otherwise, you will have to bear the direct cost of returning the Products.

You shall only be liable for a loss in value of the Products, if the loss in value is due to handling of the Products that is not necessary for checking the condition, characteristics and functioning of the Products.

  • Products which have been made to your specification or are personalized or bespoke;
  • facemasks for which the seal has been broken or removed after delivery;
  • sealed Products (such as fragrance or beauty products) where the seal has been broken after delivery to you;
  • swimwear or underwear where the hygiene strip has been removed.

Certain other Products may also be excluded from your right to cancel based on statutory law. If this applies, this fact will be clearly stated on the product page before you purchase.

WITHDRAWAL/CANCELLATION FORM

To: INSERT ADDRESS/EMAIL ADDRESS

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*).

Ordered on or date of the conclusion of the contract:

Dated of the receipt of the goods:

Order Number **

Email on Order **

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date:

(*) Delete as appropriate

(**) Helpful if you can provide this, not required


You can return the Product within the scope of your statutory withdrawal right using the options outlined in Section 21 below.

21. Returns and Exchanges

If, once you have received or collected the Products, you decide you would like to return any Products to us, you may do so subject to certain conditions outlined here. Our return policy does not affect the statutory rights you may have under applicable law, including your cancellation rights or your rights in respect of defective or faulty goods. All returns or exchanges of orders, whether by post or in store, must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries, you will have 30 days from the day on which you receive your last delivery for that order.

We will accept the return of Products that are in new, unused condition, with original tags attached and when accompanied by a Michael Kors returns form or other proof of purchase. Returned items must not be washed, worn or altered. We do not accept returns of products which are not suitable for return due to health safety or hygiene reasons such as facemasks, swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed after delivery to you, nor of custom-made or personalised or bespoke items (including items that have been monogrammed or engraved).

Returns cannot be made to store. Products purchased online on michaelkors.global can be returned by mail only, using prepaid return postage labels which will be deducted from your refund amount as detailed below.

To return any Product, please follow these instructions:

  1. Securely pack your merchandise. Please try to use the original shipping box and materials if possible.
  2. Visit our returns portal at www.Michaelkors.global/Returns to initiate a returns authorisation.
  3. Enter your order number and email address.
  4. Select the items you wish to return and the reason for your return.
  5. Select the prepaid* delivery label and print both the returns label and returns form.
  6. Place the returns form inside your parcel before securely closing.
  7. Affix the prepaid* label to your return package.
  8. Post your return package at a DHL Service Point in your delivery location or request a pick up here.

*The cost of the subsidised prepaid return postage will be deducted from your return amount and is detailed below.

Destination

Cost

Australia

20 AUD

Azerbaijan

20 AZN

Bahrain

5 BHD

Bulgaria

20 LEV

Croatia

10 EUR

Cyprus

10 EUR

Egypt

400 EGP

Estonia

10 EUR

Ghana

120 GHS

Greece

10 EUR

Hong Kong, China

95 HKD

India

1300 INR

Indonesia

175,000 IDR

Israel

45 ILS

Kazakhstan

5,000 KZT

Lebanon

11 USD

Macao, China

100 MOP

Malaysia

50 MYR

Malta

10 EUR

Mexico

200 MXN

New Zealand

20 NZD

Nigeria

9,000 NGN

Pakistan

3,000 PKR

Philippines

650 PHP

Qatar

45 QAR

Russia

Temporarily suspended

Singapore

20 SGD

Slovak Republic

10 EUR

Slovenia

10 EUR

South Africa

300 ZAR

Taiwan, China

400 TWD

Thailand

400 THB

Turkey

Temporarily suspended

Ukraine

Temporarily suspended

Vietnam

300,100 VND


Please note that in the event that you choose another courier or shipping service to return your item rather than use the prepaid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return, including any import duties or taxes that may be incurred by Michael Kors as a result of using such other carriers. Such costs will be deducted from your return amount.

Your return will be processed within a maximum of 14 days upon receipt at our warehouse.

Please note a refund for the item will be processed to the original payment method.

You are responsible for properly packaging, labelling and shipping your product to us. Please retain your proof of postage as a safeguard for your shipment.

If you have lost your returns form or your pre-paid returns label please contact Customer Service who will be able to email you another.


RETURNING A GIFT

Gifts can be returned by mail, as outlined above. Please note that we cannot offer an exchange and a refund will be processed against the original account in the same form of payment in which it was received.

22. Our responsibility to compensate for losses

We do not in any way exclude or limit our liability for:

  1. (death or personal injury (including hard to physical integrity or health) caused by our acts or omissions, or the acts or omissions of our employees, agents or subcontractors;
  2. fraud or fraudulent pre-contractual statements made by us, or our employees, agents or subcontractors;
  3. situations where we do not have the correct rights to sell the Products to you;
  4. any products which do not correspond to their description, any products which are not of satisfactory quality or fit for purpose, or do not correspond to a sample we have provided; or any respect of any defective Products under applicable law;
  5. wilful misconduct or gross negligence; or
  6. breach of obligations deriving from public order.

If we fail to comply with our obligations in these Terms, or are proven to be negligent in respect of our obligations under these Terms, we will be responsible for any loss or damage that you suffer that is foreseeable or could have been foreseen at the time the contract was concluded, as a direct and necessary consequence of this breach which is awarded by a court of competent jurisdiction. Except to the extent limited by applicable law, we will not be responsible for losses you suffer caused by us breaking this contract where the loss is:

  1. Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
  2. Caused by a delaying event outside our control. As long as we have taken the steps set out in the Section 23 below.
  3. Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

The Sites, and any Products purchased through the Sites are made available for domestic and private use only. You agree not to use the Sites or Products for any commercial, business or resale purpose (other than as permitted by law) and we have no liability towards you for any loss of profit, loss of business, business interruption or loss of business opportunity.

23. Governing Law

These Terms and the relationship between you and us and any order placed by you on the Site are governed by the laws of country in which you are resident.

If you have an issue or want to raise a dispute with us, you can contact our customer service team using the details set out in Section 25. The team will do their best to resolve any problems you have with us or our Products.

You can also go to the courts in the country you are resident to resolve any dispute. We can claim against you in the courts of the country you are resident.

Online Dispute Resolution – For EU Resident Customers Only

The European Commission provides an online dispute resolution platform which may be accessed here http://ec.europa.eu/consumers/odr/.

24. Miscellaneous Terms

These Terms are between you and the Michael Kors entity as indicated in Section 1 and Global-E. No other person shall have any rights to enforce any of its terms and none of these parties will need to ask anybody else to sign-off on ending or changing it.

We may transfer or delegate our rights and obligations under these Terms either in whole or in part to another organisation, without your prior consent and without prior notice to you only if this transfer does not affect your rights or obligations under these Terms. However, if this transfer will affect your rights or obligations under these Terms, we will notify you in writing before the transfer happens. If you’re unhappy with the transfer you can contact our customer service team using the details set out in Section 25 to end this contract.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you are not allowed to, but that does not mean we cannot do it later.

We may provide notifications to you by email to the email address that you provided to us at the time of ordering, by hard copy, or by posting such notice on the Site when you purchase a Product through the Site. We are not responsible for any automatic filtering you or your network provider may apply to email notifications. We recommend that you add michaelkors.eu URLs to your email address book to help ensure you receive email notifications from us. In providing notifications to you, we will at all times comply with the Privacy Policy.

If for any reason any provision of these Terms is found by a court of competent jurisdiction to be invalid, the other provisions of the Terms shall continue to apply.

We will not be liable or responsible for any failure to perform, or delay in the performance of, any of our obligations under these Terms that is caused by any force majeure act or event beyond our reasonable control. You may cancel an order affected by an event outside our reasonable control (including non-delivery) which has continued for more than 30 days. To cancel please contact our customer service team using the contact details set out in Section 25.

25. Contact Us

Please direct questions or comments about the Site, these Terms, or any products you purchased through the Sites to us via the details provided on our Contact Us page.

LAST UPDATED: 30.08.2024