Frequently Asked Question (FAQs)

TABLE OF CONTENTS (click on one of the links below to jump ahead to that section): 

PAYMENT

• WHAT PAYMENT METHODS CAN I USE?

SHIPPING & RETURNS

• WHEN WILL MY ORDER ARRIVE AND WHAT DOES IT COST TO SHIP MY ORDER?
• WHERE DO YOU SHIP TO?
• DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?
• WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?
• WHAT WILL IT COST ME TO MAKE A RETURN?
• HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
• IF I GIVE A GIFT TO SOMEONE, CAN THAT PERSON RETURN IT OR EXCHANGE IT FOR SOMETHING ELSE?
• WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?
• WILL MY ORDER INCLUDE IMPORT DUTIES & TAXES?

CUSTOMER SERVICE

• CAN I SEE A RECORD OF MY TRANSACTIONS WITH MICHAELKORS.GLOBAL?
• HOW DO I KNOW WHICH SIZE IS BEST FOR ME?
• WHAT DO I DO IF I HAVE A QUESTION ABOUT A PRODUCT?
• WHAT DO I DO IF I HAVE A QUESTION ABOUT A PURCHASE MADE IN EUROPE, THE UNITED STATES OR CANADA?
• WHAT IS MY ORDER STATUS?
• WHY WAS MY ORDER CANCELLED?

WEBSITE USAGE

• WHY SHOULD I CREATE A MICHAELKORS.GLOBAL ACCOUNT?
• WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
• WHO ARE GLOBAL-E?

PAYMENT

What payment methods can I use?

Payment is taken by our international sales facilitation and fulfilment partner, Global-E. The following payment types are accepted on www.michaelkors.global for online purchases:

*Not currently available.

An authorization hold for the total amount of your order is placed on the payment method at the time of order placement, but you will not be charged until your order ships. If your payment is not authorized, you will receive a message on the checkout page to try another form of payment.

Please note that not all payment methods can be used for every type of order – the payment methods applicable to your order will be displayed at checkout.

You may be charged additional fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your bank or credit/debit card issuer. These are not Michael Kors or Global-e charges or fees, and neither Global-e nor we have any control over this or any way to mitigate this. Please contact your bank or card issuer if you have any questions regarding potential charges or fees.

Our checkout process uses Verified by Visa, MasterCard SecureCode and American Express SafeKey, where applicable, to verify your online transaction.

Please note: At this time, Michael Kors classic Gift Card or Michael Kors E-Gift Cards cannot be purchased or redeemed on michaelkors.global.

WHERE DO YOU SHIP TO?

All merchandise ordered on michaelkors.global can be shipped to the destinations listed below:

Australia, Azerbaijan, Bahrain, Bulgaria, Croatia, Cyprus, Egypt, Estonia, Ghana, Greece, Hong Kong, India, Indonesia, Israel, Kazakhstan, Lebanon, Macao, Malaysia, Malta, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Qatar, Russia, Singapore, Slovak Republic, Slovenia, South Africa, Taiwan, Thailand, Turkey, Ukraine and Vietnam.

This list may be updated from time to time.

For orders to other destinations, please visit the relevant Michael Kors site below:

U.S., Canada, Spain, Germany, Italy, France, Austria, Belgium, Czech Republic, Denmark, Finland, Hungary, Latvia, Lithuania, Luxembourg, The Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Sweden, Switzerland, Japan, China and South Korea.

Unfortunately, at this time we currently do not offer shipping to destinations not on this list. If we do not offer shipping at this time, please use the Store Locator to find your nearest store.

DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?

We currently do not ship orders to multiple addresses. Please place separate orders for each shipping address.

WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

For full details of our policy please refer to our Terms & Conditions page.

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition, with original tags. Returned items must not be washed, worn or altered. We do not accept returns of facemasks, swimwear, underwear, jewellery or beauty products where the hygiene seal has been broken or removed, nor of custom-made or personalised items (including items that have been monogrammed or engraved).

This Return Policy does not affect the statutory rights you may have under applicable law, including your statutory right to withdrawal or your statutory warranty.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. You will receive an email confirming the completion of return processing. Please note we do not offer exchanges.

In the event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Returns cannot be made to store.

Merchandise purchased online on michaelkors.global can be returned by mail only, using prepaid return postage labels which will be deducted from your refund amount as detailed below. All returns of online orders must be returned within 30 days from the day on which you receive your delivery. If your order is shipped in multiple deliveries, you will have 30 days from the day on which you receive your last delivery for that order.

How To Return an Item(s)

To return an item(s), please follow these instructions:

1. Securely pack your merchandise. Please try to use the original shipping box and materials if possible.
2. Visit our returns portal at www.Michaelkors.global/Returns to initiate a returns authorisation.
3. Enter your order number and email address.
4. Select the items you wish to return and the reason for your return.
5. Select the prepaid* delivery label and print both the returns label and returns form.
6. Place the returns form inside your parcel before securely closing.
7. Affix the prepaid* label to your return package.
8. Post your return package at a DHL Service Point in your delivery location or request a pick up here.

*The cost of the subsidised prepaid return postage will be deducted from your return amount and is detailed below.

Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return, including any import duties or taxes that may be incurred by Michael Kors as a result of using such other carriers. Such costs will be deducted from your return amount.

Your return will be processed within a maximum of 14 days upon receipt at our warehouse.

Please note a refund for the item will be processed to the original payment method.

You are responsible for properly packaging, labelling and shipping your product to us. Please retain your proof of postage as a safeguard for your shipment.

If you have lost your returns form or your pre-paid returns label please contact Customer Services who will be able to email you another.

RETURNING A GIFT

Gifts can be returned by mail, as outlined above. Please note that we cannot offer an exchange and a refund will be processed against the original account in the same form of payment in which it was received.

WHAT WILL IT COST ME TO MAKE A RETURN?

The subsidised cost of the prepaid return label will be deducted from your return amount and is detailed below.

Please note that in the event that you choose another courier or shipping service to return your item rather than use the pre-paid returns label, except in the case of defective or nonconforming product, you will be liable for the cost of return, including any import duties or taxes that may be incurred by Michael Kors as a result of using such other carriers. Such costs which will be deducted from your return amount.

Return shipments from Russia exceeding €1,000 in value will be subject to a returns custom charge, which is to be paid to the carrier by the returner upon collection.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Your return will be processed within maximum 14 days of receipt at our warehouse.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received, except for Cash on Delivery payments. For return items paid for via Cash on Delivery, a Customer Service representative will contact you to arrange a bank transfer or PayPal payment of the return amount. You will receive an email confirming the completion of return processing.

IF I GIVE A GIFT TO SOMEONE, CAN THAT PERSON RETURN IT OR EXCHANGE IT FOR SOMETHING ELSE?

Gifts can be returned by post, as outlined above. Please note that we cannot offer an exchange and a refund will be processed against the original account in the same form of payment in which it was received, except for Cash on Delivery payments. For return items paid for via Cash on Delivery, a customer service representative will contact you to arrange a bank transfer or PayPal payment of the return amount.

If you require assistance for a return by post, please contact customer services using the details here.

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Customer satisfaction is our goal at michaelkors.global. Please contact our customer service representatives by completing our Contact Us form.

WILL MY ORDER INCLUDE IMPORT DUTIES & TAXES?

Orders placed on michaelkors.global for delivery to Azerbaijan, India, Russia, South Africa and the Ukraine may be subject to additional duties and taxes, which must be paid by the recipient.

The pricing quoted on michaelkors.global is final and includes all import duties and taxes, if applicable, for the following destinations:

Australia, Bahrain, Bulgaria, Croatia, Cyprus, Egypt, Estonia, Ghana, Greece, Hong Kong, Indonesia, Israel, Kazakhstan, Lebanon, Macao, Malaysia, Malta, Mexico, New Zealand, Nigeria, Pakistan, Philippines, Qatar, Russia, Singapore, Slovak Republic, Slovenia, Taiwan, Thailand, Turkey, Ukraine and Vietnam.

There are no additional charges to be paid at checkout or on delivery.

CUSTOMER SERVICE

CAN I SEE MY ORDER HISTORY WITH MICHAELKORS.GLOBAL?

You must be a registered account holder on michaelkors.global to access your order history. The orders displayed are only those made online and after establishing your account. 

HOW DO I KNOW WHICH SIZE IS BEST FOR ME?

Size guides are available for all clothing and shoes. You can find them on the product detail pages under the Choose Size drop down menu.

WHAT DO I DO IF I HAVE A QUESTION ABOUT AN ITEM?

If you have a question about an item, please contact our customer service representatives by completing our Contact Us form.

WHAT DO I DO IF I HAVE A QUESTION ABOUT A PURCHASE MADE IN EUROPE, THE UNITED STATES OR CANADA?

If you have a question about a purchase made in Europe, the United States or Canada please use the following contact details to get in touch with a customer services representative:

Europe

Phone: +44-800-358-0598

Email: europe.customerservice@michaelkors.com

Our Customer Services team in Europe is available from 9am-8pm GMT, Monday to Friday, 9am-6pm Saturday and Sunday.

United States & Canada

Phone: +1-866-709-KORS (5677)

Email: customerservice@michaelkors.com

Our Customer Services team in the United States and Canada are available 8am-1am EST, 7 days a week.

WHAT IS MY ORDER STATUS?

Your order is not confirmed and we do not bill your payment method until your order ships. If you placed an order that was submitted but not accepted, cancelled, or is still processing, you may still see a pending charge on your method of payment. You can track your order at any time online via our Order Status page.

WHY WAS MY ORDER CANCELLED?

We make every effort to display as accurately as possible the colors, features, price and availability of our products on the websites and cancelling an order is the last thing we want to do. The most common reasons for cancellation are if an item is out of stock, if we suspect fraud or if a product or price is incorrectly listed. We will notify you as soon as possible if your order is cancelled. For any questions about a cancelled order, please contact our Customer Services team.

WEBSITE USAGE

WHY SHOULD I CREATE A MICHAELKORS.GLOBAL ACCOUNT?

Creating an account on michaelkors.global can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.

WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?

If you have forgotten your michaelkors.global account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via an email sent to the email address registered on your account. We will send you an email containing a link to our site which you can follow to create a new password.

You may also contact a Customer Services representative through our Contact Us form. Retrieve Password Here.

WHO ARE GLOBAL-E?

Global-E is our international sales facilitation and fulfilment partner. Global-E are the seller on record for all contracts for the purchase and sale of goods. Global-E will take your payment and approved carriers will deliver your orders. Payments will appear on your statements as charged by **Global-E / Michael Kors**. All purchases made on michaelkors.global are subject to the Michael Kors Terms and Conditions and Privacy Policy.

*NOTE: Depending on your geography, payment may be routed through Global-e Australia Pty Ltd., our affiliate.

Last Updated: 21.11.2024